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University Gazette

The University of North Carolina at Chapel Hill

University initiates planning process for Carolina Service


In the coming months, the University will begin to explore a new way of handling common business and administrative functions, with the goal of becoming a more nimble organization.

The initiative, called Carolina Service, provides an opportunity to identify more efficient and effective ways to deliver services and share resources for key business activities in finance, human resources, IT, communications and research administration.

In her 2015 University Day speech, Chancellor Carol L. Folt challenged the campus community to embrace and manage change to ensure the University remains at the forefront of research and innovation. This year, as the University rolls out its strategic framework to faculty and staff, one of the imperatives is that the University be adaptable and efficient.

“Moving forward with Carolina Service allows us to evaluate how we work and re-think how we will work in the future. We have a bright future ahead, and I know our dedicated employees are invested in making sure we are doing all we can to achieve our mission,” Folt said.

The first phase of Carolina Service, which is expected to take two years, will focus only on administrative units on campus, though some centers and institutes will be included. The second phase will include the academic units. (See illustration.)

To determine how best to deliver services to people who need them, the project will begin with a survey to understand how well employees believe the services are currently delivered. Early in 2017, employees in the administrative units will be invited to participate in this survey, the first of several surveys.

“We want to involve employees as we plan for Carolina Service, and the surveys are a great way for them to share their input on what works and what doesn’t work,” said Matt Fajack, vice chancellor for finance and administration and chair of the Executive Leadership Committee for the initiative. “This information will be used to plan how services will be delivered, beginning in fall 2017.”