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An experimental hotline has been expanded campuswide until the end of June, giving faculty and staff a place to contact concerning problems that don't have an obvious solution.
Called FASTOC, for Faculty and Staff Operations Concerns, the one-stop answer spot can be reached by telephone or e-mail. The telephone number is 3-6300; the e-mail address is fastoc@unc.edu
FASTOC started as a pilot program available to five campus units during the last three months of 1998. Those units were Administrative Information Services, anthropology, biology, English and the nursing school.
The pilot program attracted eight responses, but administrators and the Faculty Council believe the service is important and should be expanded.
Richard Pfaff, a history professor and Faculty Council member, had the idea for the hotline as a way to address problems that "fall through the cracks."
Problems raised during the pilot program ranged from maintenance problems, which got solved quickly, to more complicated issues. One faculty member called to point out that a bus stop near Davie Hall disrupted classes. Plans are under way to move the bus stop.
Ann Dodd, director of the Office of Institutional Effectiveness, said that faculty and staff could contact FASTOC to raise concerns or make suggestions about University operations.
Any questions FASTOC receives that are of interest to the University community at large will be considered as items to be printed and answered in the "Direct Line" section of the University Gazette.
The FASTOC service is being run by the Office of Institutional Effectiveness, although there are hopes to secure funds for a full-time FASTOC staff, Dodd said.
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