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Public service not an option, but a duty


Editor's note: The following excerpts are from "Public Service Or Lip Service?: Outreach At A Major Research University," a speech that Carolina Chancellor James Moeser delivered March 27 as part of events celebrating the 10th anniversary of The William and Ida Friday Center for Continuing Education.

The complete speech will be available online at http://www.unc.edu/chan/

The late Albert Coates, the founder of Carolina's Institute of Government and a staunch believer in the service role of the University, loved to compare UNC's outreach and its impact to that of the mighty Gulf Stream, whose "warming effect upon the climates of adjacent land areas is reflected in the extraordinary mildness of the winters -- permitting vegetables to grow and flowers to bloom in the winter, and bettering the living conditions of the people" in the lands it touches.

"From the coming of the first student to its open doors ... the University of North Carolina at Chapel Hill has been a magic gulf stream flowing in an ever-widening current through the lives of people in the cities, the counties and the state of North Carolina and beyond -- tempering the customs, traditions and habits of the people it serves and lifting them to higher levels of living wherever it has gone."

I love those words of Albert Coates. I can't imagine a more appropriate analogy, nor one that more fittingly describes Carolina's public service responsibility and certainly our tradition.

In 1789, the North Carolina General Assembly chartered the University and charged it with preparing future generations for "an honourable discharge of the social duties of life, by paying the strictest attention to their education." That included teaching citizens how to understand, how to improve and defend the principles of our state and nation's fledgling experiment in democratic government.

Carolina never strayed from that commitment. We have educated generation after generation of citizens, government and business leaders, teachers, doctors, and journalists. And the University has grounded them not only in the academics of their chosen professions, but also the responsibilities and obligations that accompany citizenship in an American democracy.

In the early 20th century, President Edward Kidder Graham fervently stressed the University's role to serve the public -- the people for whom and by whom the University was built, the men and women whose tax dollars supported the school and those whose sons -- and a few daughters -- came to our campus to learn. He touted our outreach responsibility in a campaign that encouraged the people of the North Carolina to "Write to the University when you need help." Citizens were urged to call upon the University when they had a problem, and as a result, the campus library was deluged with requests from citizens, from libraries, from the public schools and other colleges.

I'm confident that President Graham's appeal not only gave the people of North Carolina an appreciation of the rich storehouse of talent and knowledge available in Chapel Hill, but also helped those on campus shape their areas of study and research in response to the queries they received. A two-way flow communication between the University and the public was established. Information traveled freely from the campus outward to the people of the state and from the people back to Chapel Hill...

When I first visited Carolina last year, I was struck, as I'm sure many of you have been, by the beautiful stone walls that surround the older campus. Some universities are enclosed by high walls or fences, but the low stature of our walls is symbolic. You can stand on one side and look out into the world. Or you can stand on the other and even reach into the campus. The walls keep no one out and nothing in. While the stones may mark the physical periphery of the Chapel Hill campus, they allow us to see out to our greater campus, the campus beyond the Davie Poplar and the so-called ivory tower. They allow us to see and respond to the campus that spans the state of North Carolina and the citizens we serve.

I had the privilege to serve with 26 other current and former college presidents and chancellors on the Kellogg Commission on the future of public and land-grant universities. One of the key areas our commission examined was the need for our institutions to return to their public roots. Indeed, in our 1999 report, the commission called for colleges and universities to become truly "engaged" with their communities -- and with the word "community" defined in the broadest possible terms.

We wrote: "Engagement goes well beyond extension, conventional outreach, and even most conceptions of public service. Inherited concepts emphasize a one-way process in which the university transfers its expertise to key constituents. Embedded in the engagement ideal is a commitment to sharing and reciprocity....defined by a mutual respect among the partners for what each brings to the table.

Thus engagement involves a redesign of teaching, research and service to bring our campuses and communities closer together, building on the synergy that exists between them. An engaged university can enrich student culture and help change campus culture by increasing opportunities for students and faculty to gain access to research and new knowledge and broaden internships and off-campus learning opportunities. ...At the same time, an engaged university puts its knowledge and expertise to work for its off-campus partners...

When I arrived in Chapel Hill, I received data that indicated many people believe that Carolina...is the single most important institution in this state's history -- not just the most important university, but the most important institution -- now and in the entire history of this state. One citizen who was cited called us "the state's greatest man-made asset," while another noted that "Carolina must understand the world and bring us the future." The public has tremendously high expectations for us. We cannot -- and at Carolina, I would argue, do not -- consider engagement an option...

Sir Wilfred T. Grenfell summed it up eloquently: "The service we render to others is really the rent we pay for our room on this earth. It is obvious that man is himself a traveler; that the purpose of the world is not `to have and to hold' but `to give and to serve.'" What a fitting sentiment as we consider university engagement and public service...

As the state of North Carolina's economy shifts from manufacturing jobs, from textiles, from all the aspects of tobacco and from all the aspects of the old economy, it will become, in fact, a knowledge-based economy. The trick for a great research university is to transform the knowledge created there into the engine that drives the economy of the future. This may be one of the most significant ways in which we engage the people of this state...

As the Friday Center enters its second decade, we have new opportunities to serve the people of North Carolina, new opportunities to engage them, and new technology to take to them. This Center will remain a vital conduit for the University to reach out to the public, one that will become increasingly important in this third century of public higher education. Bearing the proud names of William and Ida Friday, two Tar Heels who share an unparalleled commitment to public service, how can we expect less from this Center? How can we expect less from ourselves?


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