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Technology & You: Professor uses web to keep debate going


The lecture tour -- in which a noted academic visits other universities giving talks -- is a relic of an earlier age, an age before people could talk to each other across continents or a fax machine could put a scholarly paper on the other side of the world in a few minutes.

But the lecture tour hearkens back not only to geographical distance, but also to a hierarchical model of learning: You learned by listening to a master, and you waited years if necessary for the opportunity.

It's a model of learning many of today's academicians are uncomfortable with. No matter what their expertise, they are as anxious to hear from their colleagues as to be heard. Knowledge in academic fields proliferates at a rate unimaginable a generation ago, and constant communication with peers is necessary to keep abreast of one's profession.

Dentistry Professor Miles Crenshaw's biomineralization web discussion forum exemplifies this state of affairs.

Biomineralization refers to the organic formation of tissues such as bones, teeth and pearls.

Crenshaw is an internationally known expert on a phase of biomineralization, the nucleation of apatite crystals -- the initial formation of the crystals that ultimately become bones and teeth.

Last May, Crenshaw gave guest lectures at six European universities. In July and August, he spoke at several Japanese universities at the behest of the Japanese Ministry of Education and Science.

In his lectures, he had labeled certain accepted concepts in the field as "misinformation." Naturally, Crenshaw found himself deluged with e-mailed questions on his return to Chapel Hill.

Being a conscientious teacher and colleague, Crenshaw gave these questions from other continents as much attention as he would a problem puzzling someone in his own lab.

"I found that I was spending an inordinate amount of time answering these requests," Crenshaw recalled.

"I always included references to back up my statements," he noted, "as well as any references purported to support the misconceptions and [others'] analysis of my experiments."

He thought a web discussion forum -- accessible to anyone with an Internet connection-- might be a more efficient way to handle these exchanges. Colleagues could read responses he had already posted to questions and comments.

Furthermore, it's part of the nature of a discussion forum that anyone can respond to a query -- which meant Crenshaw no longer bore the sole burden of answering others' questions.

The result is a happy medium between laborious responses by letter and the immediate give-and-take of a seminar.

Crenshaw appreciates the built-in convenience of a web discussion forum: It's not like talking on the phone or face-to-face; you can wait until you're ready to answer.

"One has time to check given references and carefully consider any response," Crenshaw said.

But he has one misgiving about the web forum, one natural to a longtime (and conscientious) teacher: "I cannot see the faces of the subscribers to judge the level of comprehension."

And there sometimes isn't as much give-and-take as Crenshaw wishes -- because academic hierarchies still exist, even in cyberspace.

"Unfortunately, many of the people with whom I had the e-mail exchanges hold very junior positions and are reluctant to enter comments in the forum.

"I still handle secondary questions from these people by e-mail, but that requires only a few minutes a day," he said.

On the whole, the biomineralization discussion forum seems a lively place. Crenshaw said a number of people post comments.

Which is just the way he wants it. It's perfectly in keeping with the spirit of a man who ends all of his e-mails with the Mark Twain quote, "If both of us agree, then one of us is unnecessary."

Sponsored by the Technology in Context Consortium

Writer: Kevin O'Kelly


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